Question 1

Are all your teas organic?

Accepted Answer

Yes, all our teas are organic unless otherwise stated. For teas that are not certified organic, we ensure they are sourced from reputable suppliers with the highest quality standards.

Question 2

What makes your teas special?

Accepted Answer

Our teas are crafted with premium ingredients that are carefully selected for their taste, aroma, and health benefits. They are packaged in eco-friendly materials to protect freshness while reducing environmental impact.

Question 3

Do you offer caffeine-free options?

Accepted Answer

Yes, we offer a variety of caffeine-free teas. You can find detailed descriptions of each product on our website to help you choose the perfect tea for your preferences.

Question 4

How should I store my tea?

Accepted Answer

To keep your tea fresh, store it in a cool, dry place away from direct sunlight and strong Odours. Reseal the packaging after each use for optimal freshness.

Question 5

What shipping methods do you offer?

Accepted Answer

We ship all orders via Royal Mail second-class service, ensuring reliable and cost-effective delivery.

Question 6

How much does shipping cost?

Accepted Answer

Packages under 250g: £2.90 flat rate.
Packages above 250g: Additional charges will apply based on the weight of the order and will be calculated at checkout.

Question 7

How long will delivery take?

Accepted Answer

Second-class shipping typically takes 2-3 business days within the UK.
During busy periods or holidays, delivery times may be slightly longer.

Question 8

Do you ship internationally?

Accepted Answer

Currently, we only ship within the UK. We are working to expand our shipping options in the future.

Question 9

What is your returns policy?

Accepted Answer

We accept returns within 14 days of delivery for unused, unopened items in their original packaging. Unfortunately, we cannot accept returns for perishable items, including opened tea products.

Question 10

How do I return a product?

Accepted Answer

To initiate a return:
Contact us at emeraldisleorganiccompany@gmail.com with your order details and the reason for your return.
      2.    We’ll provide you with a return authorization and shipping instructions.

Question 11

Who pays for return shipping?

Accepted Answer

Customers are responsible for return shipping costs unless the item is faulty or damaged. We recommend using a tracked shipping service to ensure your package is returned safely.

Question 12

When will I receive my refund?

Accepted Answer

Refunds for approved returns will be processed within 5-7 business days to your original payment method after we receive and inspect the item.

Question 13

Can I exchange an item?

Accepted Answer

Yes, if you receive a damaged or incorrect item, please contact us immediately. We will arrange a replacement at no extra cost to you.

Question 14

How are your teas packaged?

Accepted Answer

Our teas are packaged in eco-friendly materials that are designed to preserve freshness while reducing our environmental footprint. Each pouch contains 50g of loose tea or 10 tea bags, depending on your choice.

Question 15

Are your teas suitable for vegans?

Accepted Answer

Yes, all of our teas are 100% vegan-friendly. We ensure that no animal-derived ingredients are used in any of our blends, so you can enjoy our teas with complete confidence.

Question 16

Do you provide preparation instructions?

Accepted Answer

Yes, each product label includes specific preparation instructions for the best brewing experience

Question 17

How can I track my order?

Accepted Answer

Once your order has been dispatched, we will send you a confirmation email with tracking details so you can monitor the status of your delivery.

Question 18

Can I change or cancel my order?

Accepted Answer

If you need to change or cancel your order, please contact us immediately. Once the order has been dispatched, changes may not be possible.

Question 19

Are there any promotions or discounts available?

Accepted Answer

We frequently offer promotions and discounts. Check our website or subscribe to our newsletter for updates on special offers.

Question 20

How can I contact customer service?

Accepted Answer

You can reach us via email at emeraldisleorganiccompany@gmail.com or by phone at 07784315953. Our customer service team is available Monday to Friday, 9 AM to 5 PM.

Question 21

Can I provide feedback on your teas?

Accepted Answer

Absolutely! We value your feedback and encourage you to share your thoughts. Please leave a review on our website or contact us directly.

FAQ'S

Frequently asked questions