FAQ'S

Yes, all our teas are organic unless otherwise stated. For teas that are not certified organic, we ensure they are sourced from reputable suppliers with the highest quality standards.

Our teas are crafted with premium ingredients that are carefully selected for their taste, aroma, and health benefits. They are packaged in eco-friendly materials to protect freshness while reducing environmental impact.

Yes, we offer a variety of caffeine-free teas. You can find detailed descriptions of each product on our website to help you choose the perfect tea for your preferences.

To keep your tea fresh, store it in a cool, dry place away from direct sunlight and strong Odours. Reseal the packaging after each use for optimal freshness.

We ship all orders via Royal Mail second-class service, ensuring reliable and cost-effective delivery.

• Packages under 250g: £2.90 flat rate.

• Packages above 250g: Additional charges will apply based on the weight of the order and will be calculated at checkout.

• Second-class shipping typically takes 2-3 business days within the UK.

• During busy periods or holidays, delivery times may be slightly longer.

• Currently, we only ship within the UK. We are working to expand our shipping options in the future.

We accept returns within 14 days of delivery for unused, unopened items in their original packaging. Unfortunately, we cannot accept returns for perishable items, including opened tea products.

To initiate a return:

1. Contact us at emeraldisleorganiccompany@gmail.com with your order details and the reason for your return.

2. We’ll provide you with a return authorization and shipping instructions.

Customers are responsible for return shipping costs unless the item is faulty or damaged. We recommend using a tracked shipping service to ensure your package is returned safely.

Refunds for approved returns will be processed within 5-7 business days to your original payment method after we receive and inspect the item.

Yes, if you receive a damaged or incorrect item, please contact us immediately. We will arrange a replacement at no extra cost to you.

Our teas are packaged in eco-friendly materials that are designed to preserve freshness while reducing our environmental footprint. Each pouch contains 50g of loose tea or 10 tea bags, depending on your choice.

Yes, all of our teas are 100% vegan-friendly. We ensure that no animal-derived ingredients are used in any of our blends, so you can enjoy our teas with complete confidence.

Yes, each product label includes specific preparation instructions for the best brewing experience

Once your order has been dispatched, we will send you a confirmation email with tracking details so you can monitor the status of your delivery.

If you need to change or cancel your order, please contact us immediately. Once the order has been dispatched, changes may not be possible.

We frequently offer promotions and discounts. Check our website or subscribe to our newsletter for updates on special offers.

You can reach us via email at emeraldisleorganiccompany@gmail.com or by phone at 07784315953. Our customer service team is available Monday to Friday, 9 AM to 5 PM.

Absolutely! We value your feedback and encourage you to share your thoughts. Please leave a review on our website or contact us directly.